01—Service desk
Support.
We're a small team and we read every message — expect an answer within one business day.
Reach us any time at info@suedeai.ai. For how-to guides, start with the docs.
Frequently asked
Q.01I can't sign in with Apple — what should I do?
Make sure your device is signed into iCloud (Settings → Apple ID). Sign in with Apple requires an active Apple ID. If the problem persists, email info@suedeai.ai with your device model and iOS version and we'll respond within one business day.
Q.02How do I delete my account?
Open Suede AI Social, go to Settings, and choose Delete Account. This permanently removes your profile, rig fingerprint, posts, replies, and all associated personal data. If you cannot access the app, email info@suedeai.ai from the address tied to your account and we'll process the deletion. See our Privacy Policy for what is retained after deletion (legal/audit minimums only).
Q.03How do I report a profile, post, or comment?
Tap the report icon on any profile, article, or forum thread to flag content for moderation. For urgent safety issues or harassment, email info@suedeai.ai with a link to the content and a short description. We act on credible reports within one business day.
Q.04How do I control what shows on my profile?
Go to Settings to control visibility for every derived field on your profile — rig card, fingerprint, top tuning, genre lean, BPM band, diligence, session count, and setup baseline. Each can be set to Public, Followers, or Studio (private to you). Defaults favor privacy; opt in to share.
Q.05I found a bug or want to request a feature.
Email info@suedeai.ai with reproduction steps (device, iOS version, what you tapped) or the feature you'd like to see. We read every message and respond within one business day.
Q.06What is Suede AI Social?
Suede AI Social is a guitar community grounded in real rigs — pedalboards, amps, and tunings on the page, not vibes. It runs at social.suedeai.ai and suede.social. Suede AI Social is part of the Suede Labs family, operated by JC Investment Group LLC.